Professional certificate in Courier Delivery
Courier Operations is conceived to develop skills for performing basic entry level work in a Courier
operation which includes Preparation of Delivery, Delivery of Shipment, Post Delivery activities etc.
The programme is designed in such a way that participant get exposed to practical aspects of various steps
involved in entire Courier operations and by end of the programme, participant can independently carryout Delivery activities in a Courier Company.
What you will learn
Module one: core industry
Introduction to logistics and courier industry.
Conceptual understanding on the various processes involved in Courier operations.
Knowledge of Courier business, Courier segment, Types of Courier Services.
Knowledge of E Commerce.
Process Involved in courier operation like – Preparation before delivery, prepare for delivery of shipment, Performing delivery, Post-delivery activities.
Precautions, steps to be taken in case of accident, missing shipment, Delivery not done, etc.
Module two: industry man
Customer Relations, Business etiquettes.
Personality development, grooming.
Presentation & Communication Skills