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Professional certificate in Courier Delivery

Courier Operations is conceived to develop skills for performing basic entry level work in a Courier
operation which includes Preparation of Delivery, Delivery of Shipment, Post Delivery activities etc.

 

The programme is designed in such a way that participant get exposed to practical aspects of various steps
involved in entire Courier operations and by end of the programme, participant can independently carryout Delivery activities in a Courier Company.

What you will learn

Syllabus

Duration:

28h

Effort:

8h weekly

Price:

299£

Level:

Beginner

Language:

Arabic/English

Setup:

Offline/Live online

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Module one: core industry

  • Introduction to logistics and courier industry.

  • Conceptual understanding on the various processes involved in Courier operations.

  • Knowledge of Courier business, Courier segment, Types of Courier Services.

  • Knowledge of E Commerce.

  • Process Involved in courier operation like – Preparation before delivery, prepare for delivery of shipment, Performing delivery, Post-delivery activities.

  • Precautions, steps to be taken in case of accident, missing shipment, Delivery not done, etc.

 

Module two: industry man

  • Customer Relations, Business etiquettes.

  • Personality development, grooming.

  • Presentation & Communication Skills