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MicroMasters Program in Healthcare and Hospital Management




8h weekly








Offline/Live online

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MicroMasters in Healthcare and Hospital Management is a customized programs designed to help create fully operational quality systems for the healthcare industry and enhance the skill-set of healthcare professionals to create a more efficient ecosystem.

The healthcare and hospital management courses are building a solid base with a sophisticated approach to operational excellence. Therefore, enabling participants to face and control challenges and efficiently run a successful healthcare organization.


Module 1: Healthcare Systems (12hrs)

This module focuses on the importance of the partnership between payer, provider and patients. It addresses the new health care ecosystem in Egypt, which aims to achieve high-quality patient care in a cost-effective manner.

Module 2: Healthcare Performance Management (18hrs)

Performance management is a key to the long-term success of healthcare organizations. This module emphasizes that good performance management is a process, not an event.

Plan a multidisciplinary process that occurs continuously and not just once a year. This performance management process creates a work environment in which employees are enabled to reach their maximum potential performance through alignment with the healthcare organization’s strategic directions.

Module 3: People Management (12hrs)

Develop skills in managing people in organizations to maximize their performance through active learning and hands-on activities. This approach guarantees knowledge acquisition and skills development in alignment with the best practices in people management.

Module 4: Patient Safety and Risk Management (24hrs)

Acquire the needed knowledge, skills and attitude to promote a culture of safety in your healthcare organization.

Develop effective and efficient risk management skills, enabling you to establish an effective safety program, conduct a review of workplace issues and support care-givers after major errors.

Module 5: Financial Management (24hrs)

Explore the fundamentals of financial management as well as the tools and techniques used to make a financial decision in the healthcare industry.

Module 6: Healthcare Supply Chain Management (24hrs)

Develop a firm foundation for mastering the tools and methods employed by operators to ensure 100% delivery of services 24/7.

Gain practical guidance for leveraging supply chain principles to better manage healthcare resources and control healthcare costs.

Module 7: Healthcare Marketing and Patient Experience (24hrs)

Understand how and why patients eventually choose a healthcare provider and get comprehensive and holistic coverage of the entire discipline of marketing in healthcare. Highly practical and applicable, the module exhibits in-depth tools and techniques with which healthcare facilities can develop and implement marketing plans capable of supporting their reputation and success.

Module 8: Operational Excellence (30hrs)

Become better equipped to resolve issues in your organization by learning how to build a culture of excellence and how to overcome obstacles. Identify the proper tools that best suit your context and set the right metrics essential in efficient project management, achieving continuous improvement and ensuring operational growth.

Module 9: Healthcare Innovation (12hrs)

in this course, you’ll learn the foundational economic theories behind health care innovation and how to optimize your own health care practice or organization. Designed to help you gain a practical understanding of the theoretical frameworks of behavioral economics and operations management in the health care setting, this course will help you apply these frameworks to assess health care practices and apply innovation while managing risk. You’ll also explore the best practices for evaluating one’s innovative practices, using real-life examples of success to see the concepts in action. By the end of this course, you’ll have honed your skills in optimizing health care operations, and be able to develop the right set of evaluations and questions to achieve best innovative practices within your organization.

Module 10: Healthcare Marketplace (18hrs)

In this course in the Healthcare Marketplace specialization you will identify, define, and describe potential business and public policy solutions to the challenges facing society’s growing demand for health services.  Students will master a body of knowledge on the health care sectors major components through reading and reflection. 

Healthcare has many different cultural components that will be discussed as historic trends as well as future demographic challenges.  You will understand diverse philosophies and cultures within and across societies as they relate to healthcare.  This outcome is particularly critical because of the tradeoffs needed to be assessed as medical technology advances faster than budgets and perhaps cultures are sometimes willing to tolerate. 

At the end of the day, you will gain an appreciation for the role of creativity, innovation, discovery, and expression across disciplines in the development of new medical care solutions through and examination of the physician, medical technology and financing sub-sectors of the health economy.

Module 11: Organizational Culture and Change in Healthcare (18hrs)

By the end of this course the candidates will acquire essential to explain the change management process, identify methods for assessing key features of an organization’s cultural environment. And evaluate the diagnosis, development, and implementation process of an effective organizational culture change.

This will allow them to utilize social, behavioral, and organizational science within an organizational culture and change project.

Module 12: Infection Prevention and Control (24hrs)

A rapidly evolving health care environment has created an increasingly complex landscape for infection prevention (IP) professionals to navigate, resulting in expanded functions and roles. Furthermore, the composition of the IPC workforce is changing. IP needs managerial skills to bring about the change they need.

Once the course is completed, candidates will acquire essential competencies needed by the IPs to carry out their role in the accreditation of healthcare systems. They will have the ability to identify IPC’s role in the accreditation of health care settings, organize evidence-based IPC programs, manage potential infectious risks, implement accreditation requirements, and utilize improvement methodologies to enhance and sustain infection prevention and control practices. This course addresses the managerial and analytical skills needed by IP by engaging the candidates in different learning activities including flipped classrooms, group work and discussions, and hospital insights. This will allow them to master the know-how for joining or leading the IPC program to effectively achieve accreditation, ensuring reliable healthcare services in the 21st century.


Business acumen topics

  • Crisis Management

  • Organizational Change

  • Critical Thinking

  • Stress Management

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